142 customer advocacy manager jobs at 111 companies in United States
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Customer Advocacy Manager
United States
$85k-$100k/yrRemoteFull Time
Packback: AI-powered learning platform for student inquiry and writing support.
4+ YOERequires 4+ years in customer marketing, advocacy, or community programs within B2B SaaS, with advocacy program, storytelling, analytics, relationship-building, and project management experience.
Orca, Influitive, ReferenceEdge, LinkedIn, AI tools
KlaviyoNYSE: KVYO: Software platform for automated e-commerce marketing and customer data.
5+ YOE5+ years in customer advocacy/community/customer marketing or related B2B SaaS roles; experience running advocacy/champions programs, cross-functional leadership, program measurement, program management, and budget administration.
ThalesEuronext Paris: HO: Designs and manufactures electronic systems for aerospace and defense.
5+ YOEBachelor’s in Business/Marketing; 5-8 years in customer marketing/advocacy; cybersecurity experience preferred; strong cross-functional collaboration and communication; Salesforce and Allego experience; eligible to work in the United States.
UiPathNYSE: PATH: Provides robotic process automation software for enterprise workflow automation.
8+ YOE2+ Mgmt8+ years in content marketing or customer advocacy, 2+ years managing people, hands-on video production, program management, customer-facing interview skills, experience using AI tools for content, authorized to work in the US.
HR Acuity: SaaS platform for managing employee relations and workplace investigations
8+ YOE8+ years marketing experience with 5+ years in B2B SaaS customer marketing and advocacy; experience driving ARR-influenced programs, building reference pools, running NPS, and using Pendo, HubSpot, and Salesforce.
Veeam: Data resilience and security for hybrid cloud environments
8+ YOE8–12 years in enterprise SaaS/software with executive partnership, customer advocacy, renewals/retention experience, strong communication, analytical skills, and cross-functional program execution.
American WaterNYSE: AWK: Provides regulated water and wastewater services to US customers.
8+ YOERequires 8 years of customer service or utility management experience, strong regulatory and billing knowledge, leadership skills, a valid driver's license, and a preferred bachelor's degree.
AppianNASDAQ: APPN: Provides a low-code platform for enterprise-grade process automation.
12+ YOE5+ Mgmt12+ years in B2B marketing/sales/customer success with 5+ years managing teams; proven customer advocacy/reference program experience; strong storytelling, communication, and cross-functional influence; bachelor’s degree or equivalent.
Guesty: Provides cloud-based software to manage short-term rental properties.
5+ YOERequires 5+ years in partnerships, business development, customer marketing, customer advocacy, or revenue programs; program scaling, cross-functional execution, communication, relationship-building, KPI management, and SaaS experience.
United States or San Francisco or New York City or Chicago
$99k-$155k/yrHybridFull Time
Komodo Health: Provides AI-driven healthcare data and patient journey analytics software.
3+ YOE3+ years in customer advocacy/communications or related fields; experience in healthcare or regulated industries; strong writing, project management, relationship-building, and cross-functional collaboration; familiarity with advocacy programs and AI-assisted drafting.
Koalafi: Provides point-of-sale and lease-to-own financing for consumers.
2+ YOE2+ years in customer advocacy/dispute resolution; strong written/verbal communication; CRM (Salesforce) and Slack proficiency; ability to manage high-volume, time-sensitive escalations and work cross-functionally.
StarbucksNASDAQ: SBUX: Operates a global chain of coffeehouses and roastery reserves.
7+ YOE5+ Mgmt7+ years cross-functional experience designing and implementing business solutions, 5+ years leading teams, 5+ years project/implementation and requirements analysis experience; Bachelor's or significant experience; Lean/Six Sigma and relevant domain experience preferred.
StarbucksNasdaq: SBUX: Operates a global chain of coffeehouses and roastery reserves.
7+ YOE5+ MgmtBachelor's or equivalent experience,7+ years cross-functional experience,5+ years leading teams,5+ years project/implementation and requirements analysis,experience driving change and Lean/Six Sigma preferred.
Imagine360: Provides self-funded health plan solutions for employers.
Bachelor's or equivalent; proven contact center leadership and staff development; experience with KPIs, analytics, problem-solving, and Microsoft products.
Data Axle: Provides business and consumer data solutions and marketing services.
3+ YOE3+ years in customer marketing/advocacy or related field; experience building customer programs, case studies, and video content; familiarity with G2/Trustpilot/TrustRadius; strong project management, communication, and analytical skills.
NAVEX: Provides software for corporate risk, compliance, and incident management.
1+ YOEBachelor's degree preferred,1+ years experience in marketing/customer success/sales support or program coordination,experience with CRM (Salesforce),Microsoft Excel/PowerPoint,project management tools,strong communication and project skills.
Salesforce, Microsoft Excel, Microsoft PowerPoint, ClickUp, Monday.com, Asana
Coppell or Greenville or Colorado Springs or Fort Washington
OnsiteFull Time
Newrez: Provides residential mortgage lending and loan servicing solutions.
6+ YOEHigh school diploma or equivalent,6+ years mortgage servicing experience,regulatory/quality assurance and complaint handling experience,proven quality and productivity metrics,strong written/verbal communication and time management.
Vice President Customer Advocacy - Acute / Ambulatory RCM
New York or New Jersey or Connecticut or United States
$225k-$300k/yrFieldFull Time
IKS HealthNSE: IKS: Provides technology and services for healthcare clinical and financial operations.
7+ YOE7+ years ambulatory and acute operations/consulting experience, 5+ years revenue cycle experience including patient access and billing, proven large-scale transition experience, travel up to 50%, master’s in business/healthcare preferred.